Support

SmartPlayr — Sports Booking App

Send us a message

Tell us what happened and we'll reply by email.

We reply within 24 hours on business days.

Contact Us

Need help? Reach us at . We respond within 24 hours on business days.

Booking Issues

If you have a problem with a booking (wrong time, wrong court, or a facility issue), please email us with your booking confirmation number and we'll resolve it promptly.

Account & Payments

For account-related questions, password resets, or payment issues, contact us at . Include your registered email address so we can locate your account quickly.

Delete Your Account

You can delete your account and all associated data from within the app under Account → Settings → Delete Account. Alternatively, send a deletion request to and we'll process it within 7 business days.

Frequently Asked Questions

How do I cancel a booking?

Open the app, go to Bookings, select the booking you want to cancel, and tap Cancel Booking. Cancellation policies vary by facility.

How do I get a refund?

Refunds are subject to the facility's cancellation policy. If a refund is due, it will be returned to your original payment method within 5–10 business days.

The app isn't loading — what should I do?

Try closing and reopening the app, or check your internet connection. If the issue persists, delete and reinstall the app, then sign back in.

I manage a sports complex — how do I list it?

Visit our website and tap I manage a sports complex or email us at .

App Version

You can find your current app version under Account → About. Always keep the app updated to the latest version for the best experience.