SmartPlayr The service fee, explained
A small fee added when you pay online through SmartPlayr. Here’s exactly what it is, when you pay it — and when you don’t.
What is it?
When you pay for a booking or an event online, a small service fee is added to the price. The exact amount is always shown at checkout before you confirm — no surprises on your card statement. The venue receives the full price it set; the fee is what keeps the payment side running. Some events include the fee in their price, and then the figure on the event is exactly what you pay.
When you pay it — and when you don’t
- It applies only to payments made online through the app.
- It’s always displayed before you confirm — you’ll never discover it afterwards.
- If you pay at the venue (cash or card at the desk), there’s no service fee.
- Some events include it in the price — the organiser covers it, and the price shown is all you pay.
What it pays for
- Secure card processing through Stripe — your card details never touch our servers.
- Instant confirmations, automatic receipts and hassle-free refunds when a booking is cancelled.
- Our own share has a fixed ceiling per payment; only the card-processing part scales with the amount.
- It keeps SmartPlayr free to download and use for players.
What about refunds?
If you cancel within a venue’s free-cancellation window, the court price is refunded to your card. The service fee itself isn’t refunded — it covers payment costs that have already been incurred by the time you cancel. Event entries follow the rules shown on the event page before you sign up.
Questions about a specific charge? Contact support